After descaling, the descaling indicator light still flashes continuously.

Reason: The descaling program has not been completed.

Solution: Please be patient and wait for the program to complete. This product will automatically shut down, do not manually shut it down.

The milk sprayed onto the table.

Reason: The milk tube is not properly placed.

Solution: After use, wrap the milk tube around the bottle lid and do not let it hang freely.

The milk foam is too large.

Reason: The temperature of the milk is too high.

Solution: Use cold milk (approximately 5 ° C/41 ° F).

Poor quality of milk foam.

Reason: The type of milk used is not suitable for foam. Different types of milk produce different amounts of milk bubbles and different quality of milk bubbles.

Solution: Use semi skimmed or whole milk for better foaming effect.

The hole of the milk tube joint is blocked by milk residue, making it difficult to clean.

Reason: The milk tube joint has not been cleaned for a long time.

Solution: Soak the milk tube in warm water for 1 hour, follow the steps of "Cleaning Bottle and Tube" in the "Daily Cleaning Products" section, and continue to use the milk froth function for cleaning until the water is smoothly drained from the coffee spout. You can use a needle or cleaning brush to clean the hole.

The coffee machine is not producing milk foam.

Reason: The automatic milk frothing system is dirty or not properly assembled.

Solution: Clean the automatic milk frothing system and ensure its correct assembly.

Reason: The hole of the milk tube connector is blocked by milk residue.

Solution: Refer to "Daily Cleaning Products" and follow the steps of "Cleaning Bottle and Tube" to clean and ensure that the holes on the tube are clean. You can use a needle or cleaning brush to clean the holes.

The steam nozzle can not make milk foam.

Reason: The nozzle is dirty, and the holes or metal tubes on the nozzle cover are broken by milk residue.

Solution: Clean the steam nozzle according to the steps in "Daily Cleaning Products".

Slow coffee output and dripping.

Reason: The coffee powder is too fine, which blocks the flow of water.

Solution: When operating, adjust the grinding degree to a coarser level.

Lacks of beans indicator still flashes even there are coffee beans inside the container.

Possible Cause：Internal coffee grounds outlet is blocked.

Solution：

-Follow the steps of Manual Rinsing to clean the coffee grounds outlet.

Internal drip tray is filled with water.

Possible Cause：Ground coffee is too fine which block the water to come out.

Solution：

-Adjust the grind size to coarser level.

There is no alert when the water tank is removed or the water level in tank is low.

Possible Cause：The area near the water tank connector is wet.

Solution：

-Wipe the water around the water tank connector.

The appliance takes long time to heat up.

Possible Cause：Excessive scale has built up.

Solution：

-Descale the appliance.

Coffee has no cream.

Possible Cause：Coffee beans are not fresh.

Solution：

-Use fresh coffee beans.

Quality of the first cup of coffee is poor.

Possible Cause：The first run of grinder does not deliver sufficient quantity ground coffee into the brewing unit.

Solution：

-Make another cup of coffee, the quality will be improved.

The coffee cannot come out from spout.

Possible Cause：Empty system function might be used before.

Solution：

-Press the hot water button until the water can come out from the spout.

The coffee is not hot enough.

Possible Cause：The cups have been preheated.The brewer is too cold.

Solution：

-Warm the cups.

-Rinse the appliance at least 3 times before making the coffee.

No or delayed response in several trials of pressing the function keys on panel.

Possible Cause：The appliance is under Electromagnetic Interference.

There is dirt on control panel.

Solution：

-Unplug the appliance from power socket. Restart after a few minutes.

Clean the panel with soft cloth.

The appliance does not work.

Possible Cause：The appliance is not connected to the main supply.

Solution：

-Plug in and press the Power ON/OFF button.

-Check the cord and the plug.